Shipping policy
GALILO STORE - SHIPPING POLICY
Introduction
Welcome to Galilo! We are committed to delivering your premium baseball sports training gear promptly and securely. Please read our shipping practices carefully before placing an order.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding weekends and US federal holidays). Orders placed after 12:00 PM EST or during weekends/holidays will begin processing on the next business day. You will receive a notification email once your package has been handed over to the carrier.
Shipping Methods & Estimated Delivery Times
We offer reliable shipping options worldwide, primarily targeting our customers in the United States and international destinations:
· Standard Shipping: Delivery within 5–7 business days.
· Free/Promotional Shipping: Delivery within 8–15 business days (depending on destination and logistics clearance).
· Express Shipping: Delivery within 2–3 business days.
Please note that delivery windows are estimates provided by carriers and may vary based on your location, external factors, custom clearances, regional weather conditions, or carrier delays.
Tracking Your Order
Once your shipping label is generated, an automated email containing your tracking number and tracking link will be sent to you to monitor your package's progress. Please allow 24–48 hours for the tracking status to update on the carrier's portal.
Important Policy on 'Delivered' Status & Stolen Packages (Porch Piracy)
Galilo Store utilizes secure, tracked shipping services. Once a shipping carrier (such as USPS, FedEx, DHL, or UPS) updates the tracking status of a package as "Delivered" to the address provided at checkout, the contract of carriage is legally deemed fully executed, and risk of loss transfers to the customer.
Galilo Store is not liable or financially responsible for packages that are stolen, misplaced, or lost after a confirmed delivery status has been established. We do not issue refunds or free replacements for post-delivery theft. Customers are advised to ensure a secure drop-off location or contact their local postal branch immediately to resolve delivery disputes or file a carrier claim.
Incorrect Shipping Address
The customer is solely responsible for ensuring that the shipping address entered at checkout is 100% accurate, complete, and deliverable. Galilo Store is not responsible for non-delivery, failed delivery attempts, or packages sent to an incorrect destination due to typos, omissions, or errors provided by the customer. Orders shipped to an incorrect address provided by the customer are strictly ineligible for refunds or free replacements.
International Shipping, Customs, Duties & Taxes
We ship worldwide. For international orders, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Galilo Store is not responsible for any customs duties, import taxes, brokerage fees, or VAT levied by your local government. These charges are the sole responsibility of the customer. If a package is rejected or abandoned at customs due to a refusal to pay duties, no refund will be issued.