Refund policy

GALILO STORE - RETURN & REFUND POLICY

Thank you for shopping with Galilo Store, operated legally by DASONS FL USA LLC / DASON USA GROUP LLC ("we", "us", "our"). This policy outlines our strict criteria for returns and refunds. By placing an order on galilo.store, you explicitly agree to be bound by the terms below.

1. 90-Day Return Window

We offer a 90-day return window. You have exactly 90 days from the documented date of delivery to request a return. Any requests or claims initiated after the 90-day period will be automatically rejected without exception.

2. Customer Selection & Specifications Disclaimer

Our product catalog—including the GALILO® Baseball Practice Net, GALILO® Tee Popper, training balls, and baseball bats—is engineered to precise technical specifications, weights, materials, and physical dimensions. It is the customer's sole responsibility to confirm size, length, weight, and space compatibility before completing a purchase. Ordering an incorrect bat length, net size, or frame configuration is classified as a customer-selection error, not a merchant defect. Galilo Store will not cover return shipping costs or waive restocking fees for items purchased under selection errors.

3. Cosmetic Wear & Ball Impact Disclaimer

Baseball bats, training nets, and tee poppers are subject to high-impact physical force during normal use. Please note that cosmetic surface alterations—including but not limited to paint chips, ball marks, minor scuffs, and scratches resulting from striking baseballs—are normal signs of use and do NOT constitute a manufacturing defect. We do not accept returns or issue refunds for items that exhibit standard operational wear and tear after being used in practice.

4. Mandatory Conditions for an Approved Return

To qualify for a standard return and a full product refund, your item must meet the following baseline requirements:

·       The product must be completely unused, undamaged, and free from any signs of physical wear (e.g., scuffs, dirt, or impact marks from bat strikes).

·       The product must be returned in its original retail packaging containing all factory accessories, instructions, hardware, and exact component counts (e.g., full practice ball counts).

·       Must be accompanied by a valid Galilo invoice, order number, or authorized proof of purchase.

Items displaying heavy wear, cosmetic damage from improper handling, or missing parts will be refused or subjected to a partial restocking fee up to 50%.

5. Claims for Defective, Damaged, or Incomplete Items (Mandatory Video Proof)

Please inspect your product immediately upon receipt. You must contact us at contact@galilo.store within 7 days of delivery to report any manufacturing defects, shipping damages, or missing parts.

To eliminate fraudulent claims and expedite resolutions, all product defect or damage claims must be accompanied by clear photographic evidence and a short video demonstrating the operational issue (e.g., showing the mechanical fault of the Tee Popper or structural breakage of the Net/Bat). If a genuine defect is verified by our technical team, Galilo Store will provide a prepaid return label and issue a free replacement or a full refund.

Note: For our GALILO® Tee Popper, many operational difficulties can be easily resolved by ensuring the correct loading mechanism. Before requesting a replacement, please contact us so we can provide a quick operational guide.

6. Forced Returns and Package Refusals

You must obtain a written Return Merchandise Authorization (RMA) and official return instructions from contact@galilo.store before shipping any items back. DO NOT ship packages back to the manufacturer's address printed on the original shipping label. Any unauthorized shipments, "forced returns", or intentional package refusals (Refused Delivery) without prior written consent from Galilo support will be treated as a forfeiture of the goods and are 100% non-refundable.

7. Refunds

Once we receive and inspect your authorized return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may need additional time to post the refund.

8. Order Cancellations

Orders enter our automated fulfillment workflow almost immediately after checkout to ensure rapid shipping. Cancellation requests can only be reviewed if submitted within 6 hours of purchase. Once an order is processed, packaged, or handed over to the shipping carrier, it cannot be canceled or intercepted, and must instead go through our standard return protocol.

9. Pre-Dispute Agreement, Anti-Fraud Framework & Chargebacks

At Galilo Store, we strive to resolve all customer complaints amicably and efficiently. Filing a chargeback, payment dispute, or "unauthorized charge" claim with your bank or credit card provider without first contacting our support team—or while a legitimate resolution/refund process is currently underway—is classified as a breach of this retail contract.

Galilo Store maintains comprehensive transactional, delivery, and communication logs (including IP addresses, geolocation data, email histories, and official carrier proof-of-delivery signatures). By completing a transaction, you explicitly authorize your financial institution to accept this Refund & Return Policy and our documentation as definitive, legally binding evidence to overturn any bad-faith, improper, or fraudulent payment disputes. Filing an unauthorized chargeback constitutes a breach of contract.

10. European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with applicable EU consumer law. The item must be returned unused and in its original condition with proof of purchase.

11. Contact Information

For any return or refund questions, contact us at:

Brand: Galilo
Legal Corporate Entity: DASONS FL USA LLC / DASON USA GROUP LLC
Corporate Address: 14444 Whitewater Way, Brooksville, FL 34604, United States
Customer Support Email: contact@galilo.store
WhatsApp/Phone: +1 813-408-1627